Over the past few weeks, the world has witnessed a massive turnover in the overall daily work and personal lives due to the continuous impact of COVID-19. Every day, there is a new and more rigid social distancing or quarantining measure put into play.
Without a doubt, the continuous rise in the number of infected patients and people under lockdown has created a colossal shift in customer behavior, demands as well as expectations.
While some industries are booming like ecommerce and healthcare, some are falling way too behind like travel or hospitability. The demand for luxury goods is sinking low, while the supply chains are under immense pressure.
With the implementation of travel restrictions, increasing the IT capacity is but necessary. It is impossible to allow the complete strength of a company to work remotely without sufficient infrastructure.
A considerable number of customers are saddened and concerned about the day-to-day customer support services. In such areas of operation, Arcler Desk is one of those helping hands which comes forward to serve your need.
As most of the work in the current situation is based at home, a lot of individuals find it extremely difficult to cope up or troubleshoot various computing, or IT issues without any professional help. ArclerDesk can almost be a blessing for them. It has been quick and taken an early initiative to help customers manage an emergency response workflow.
The primary aspect which stands out in Arcler Desk is the remote service. You do not really need physical interference to troubleshoot the IT problems you are facing. A quick remote session or even a phone call to the experts and professionals does the job.
IT issues are not something we predict, do we?
There’s no way to hide when it comes to working from home full-time. Say, there is a sudden concern with the primary laptop you are working on.
That’s when you reach out to Arcler Desk. You need not always provide remote access to their team unless you are not able to follow the instructions from the executives.
Or, now that you have nowhere to go, social media be your savior, but there’s a problem with your mobile device. Once again, a quick and easy fix from the Arcler Desk team will get it resolved in no time at all.
The infrastructure of Arcler Desk supports numerous remote workers to offer services to customers in the most robust and reliable manner. So, whether the country is under lockdown or not, it continues to provide diligent and unswerving service to its partners and customers.
Arcler Desk understands its role and responsibility towards its customers, partners as well as the community. Not just that, the quick links on the official website give quick alerts on news and COVID updates as well. You can also check the FAQs.
Many readers may question, what happens if the issue remains open even after seeking help from the Arcler Desk professionals. That’s where the dedication to serving customers show.
Whenever you come across an issue that remains unresolved, you can always raise a ticket from the official website. This will be catered to, on priority, by the professionals and get it fixed at the earliest possible.
Moreover, the Knowledge Base provides an overview of the processes and methods of dealing with various computing issues. Almost evidently, Arcler Desk helps speed up the whole adoption of remote working and, thus, fuel the business continuity.
When we work from home, the primary thing we look out for is a reliable connection and security. This is one of those times when we understand the value of antivirus too. Arcler Desk helps you with this as well!
Sometimes, you may come across situations wherein an antivirus software has detrimental effects on the pre-installed programs in your system. The team can help you out with the anti-spyware installations, security settings, and others.
Support services are absolutely necessary for such crises. The COVID-19 emergency was like a sudden crisis that needed people to come together and help one another. As the conditions are evolving, it is starting to become all the more difficult for everyone to handle the continuous ‘work-at-home’ and ‘work-from-home’ simultaneously.
At this critical hour, it is almost inevitable to be flexible with the remote services as we are all stuck with nowhere to go. But, the priority remains to deliver the highest quality of service or support.
The severity of the coronavirus is much higher than what organizations had initially planned for, besides the economic downturn. The brick and mortar agents are now facing multiple challenges to ramp up the whole work from home environment.
The companies are trying out various business models to adapt quickly to this crisis for a more sustained self-service. The engagement shall never be smooth, but testing the best practices is indisputable. Needless to say, the customer-facing talent is one of the most critical fronts in situations like this.
During this, the only thing we can extend is our services to you. Arcler Desk wholeheartedly supports all measures which intend to protect and safeguard our customers, colleagues, and community.
Stay home and stop the spread!