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Terms Of Use

End User Support Agreement

This End-User Support Agreement ("EUSA") is a legal agreement between (a) you ("CUSTOMER" either an individual or a single entity) and (b) Arcler Desk(WS) ("MERCHANT") that governs your use of Arcler Desk for support. By Signing this agreement you agree to the understanding shown below and agree to be bound by the terms of this EUSA.

(a)  Capacity and Authority to contract

CUSTOMER represents that you are of legal age of majority in your state of residence and, if applicable you are duly authorized to enter into this contract.

(b)  Description of services

MERCHANT offers online support for a large set of hardware and software products including:

  • Desktop, laptops, printers, gadgets and devices including tablets, MP3 players, cameras and smartphones
  • Operating system support for major manufacturers
  • Internet support for major service providers
  • Antivirus software and end point protection from online threats including viruses and malware. Also enhanced identity security with spyware removal

(c)  Term

This EUSA is effective unless terminated and is valid for the period of term established above.

(d)  Payment

Payment shall be made to Arcler Desk(WS). The charge on CUSTOMER statement will appear as Arcler Desk 1-888-339-6469.

(e)  Independent Service Company

MERCHANT is an independent technical support company and is not affiliated or endorsed by any company whose products we service. All brands, images, trademarks, products and services of companies mentioned belong to the individual companies.

(f)   Limited Liability

The parties understand and agree that MERCHANT and its employees, subcontractors, and its agents assume no liability or responsibility for the cost of repairing or replacing any equipment, software or personal property, including intellectual property lost or damaged, either current or arising in the future, or any consequential damage of any nature incurred as a result of the services rendered to the CUSTOMER.  The CUSTOMER agrees that in the event the CUSTOMER incurs any loss as a result of the services rendered it pursuant to this agreement, the MERCHANT, its employees, subcontractors, and agents is liable only to the extent of the MERCHANT charge to this CUSTOMER for this Agreement.

(g)  Right to refuse, suspend or terminate service

MERCHANT reserves the right to refuse, suspend or terminate service to any user for any reasons related to improper/illegal use of computers in the service plan. In the event of such refusal or termination, a refund for time remaining will be made on a pro-rata basis and will credited to CUSTOMER account within 72 hours of termination.

(h)  Transfer

This agreement is non transferrable without the prior agreement of MERCHANT. The new end user receiving the transferred agreement must agree to all the EUSA terms.

 (i)    Refunds and Cancellation

MERCHANT agrees to the following refund/cancellation schedule after the signature of agreement. MERCHANT agrees to waive charges incurred if we are unable to resolve the issue. If the issue has been resolved and CUSTOMER wishes to cancel MERCHANT may charge a service fee at a rate up to $30/hour and refund the outstanding amount with the schedule shown below.

CUSTOMER is requested to call support at 1-888-339-6469 to initiate any refund or cancellation.



One Time Support

Yearly Subscriptions

Full Refund

Within 7 days

Within 7 days

50% Refund

Within 7-21 days

Within 7-30 days

30% Refund

Within 21-30 days

Within 31-60 days

10% Refund

Within 31-45 days

Within 61-90 days

0% Refund

After 46 days

After 91 days

 (j)    Entire Agreement

This EUSA is the entire agreement between the CUSTOMER and MERCHANT and it supersedes all prior or oral or written communications, proposals and representations with respect to support covered by this EUSA.

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Disclaimer : “Arcler Desk” is a sovereign service provider and is not associated with any other brands. “Arcler Desk” is a leading Website Design & an independent technical support service for consumers and small businesses. The brand names mentioned and used in the site belong to their respective owners and we claim no rights over them. Brand names, trademarks, logos, company names used in the site are for representation purposes only. For more information about “Arcler Desk” and its services please contact at our toll free number or drop us your queries at Please note that this service may also be available for free of cost on official website of Respective brand.

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