As the world fights back the outbreak of COVID-19, the work culture has suddenly been shifted to the remote. Several companies are coming together and joining efforts to curb the spread in various possible ways. While some are developing and tracking products to combat the Coronavirus, some have lent out their helping hands in other matters. Businesses are trying their best to be self-reliant and isolate their workers. Collaboration and remote tools are of prime importance right now.
A corporate network does not just remain constrained to the firewall, and it is a consistent concern that the enterprise has to take into account. More when there are many cases of malicious attacks occurring around the world, exploiting the pandemic fears.
Worst Hit Department
All the departments in business have their share of struggle during this lockdown. While the team managers navigate the spread of the virus in their organization, the HR is dealing with decisions like layoffs and the finance is clueless with cash management.
But, one of the hardest-hit departments is the customer service or support service. It is inevitable to require prompt and professional technical support when a complete workforce has suddenly gone all remote.
Not all employees are thorough with technicalities of a system or other technologically advanced applications. It is impossible to continue to work with considerable productivity if they have no help.
Technical support is critical at this time when almost every organization is dealing with a setback. Customers are frustrated with the day-to-day challenges of working remotely.
Also, given that IT personnel is not always available to resolve technical problems at the earliest possible, customers look for other support services.
Speaking of which, Arcler Desk has been doing a fantastic job through and through during this lockdown. Operating round the clock, Arcler Desk has resolved numerous IT problems within a matter of minutes.
The best part of service providers like Arcler Desk is that they do not require any physical interference. They make the job quick and remote, so you keep yourself unexposed to an outsider, which is critical right now and also get your issue resolved.
One can easily rely on the services of Arcler Desk as they have a comprehensive team of professionals and experts who offer services that are nothing short of precise.
While it keeps up to the Government instructions regarding social distancing and others, Arcler Desk also believes in providing an upfront alert or update to its clients. The quick links and COVID-19 alerts section on their official website offers quick updates about the development of situations globally.
It is needless to say that the customer-facing support executives are equally critical and valued as the health practitioners helping us with utmost dedication and selflessness.
The world is currently going through a situation that is not predictable. Things have turned worse than they seemed initially, and scientists believe the virus is here to stay.
The companies are trying out different business models to adapt to this crisis for a more sustained self-service for as long as it takes. We believe engagement shall never be smooth, but testing the best practices is indisputable.
The whole fear, frustration, and uncertainty have got us both new opportunities as well as risks. Arcler Desk hopes to provide support services to its customers in the most compassionate way while pushing for a positive and loyal client community post-crisis.
Stay home and stay healthy!