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Frequently Asked Questions

1.What is Arcler Desk all about?

Arcler Desk proffers online as well as offline 24x7 technical supportsto cater technological requirement of customers across the world. In case, you are struggling with any tech issues associated with your Laptop, PC, Printer, Tablet, Antivirus application, etc. we will feel glad to serve you well with our instant and effective resolutions.

2.Why should I elect Arcler Desk?

We are considered as a market leader in the tech-support globe due to having long years of experience in providing technical support services. You can also resolve your technical issues accurately through our live chat medium at an instant response.

3.What kind of technical support services can I expect from Arcler Desk?

You can easily fix your technical concerns related to computers, laptops, Printers, Tablets and their peripherals under one roof of Arcler Desk in very cost-effective budget constraints. We also provide support for different emails and antivirus solutions.

4.Arcler Desk offers support for which computer brands?

Here you can avail our distinguished assistance for all Microsoft Windows platform based devices like HP, Compaq, Sony Vaio, Toshiba, Dell and many more. We can also guide you technically for their associated applications and antivirus suites.

5.What are the basic procedures a Arcler Desk technician takes to resolve the error?

We at Arcler Desk deliver most defined description on your computer issues via chat support and call options. Firstly, our tech experts will diagnose your system carefully and if any technical error is identified, the diligent technician resolves the faults by using logical troubleshooting methodology.

6.Is remote computer support better than the traditional support options?

Definitely, yes! By remote computer support you can get prompt assistance for all your technical concerns without waiting your valuable time. On the other hand, traditional support options give you a burden to carry your devices or call a local technician for any assistance after waiting for hours.

7.Do you take guarantee of your working methodology?

We never compromise with the rate of client’s satisfaction. Customer contentment holds the primary meaning for us. Long range of policies and plans are carefully designed by keeping service excellence in mind. We ensure the large base of esteemed clientele with exceptional support services and international standards work portfolios.

8.Are you available 24x7?

Anytime, day or night, you can easily get our 24x7 flawless services in online as well as offline modes to solve your tech issues. We are available to fix your problem with accurate methodology at an utmost ease.

9.How can I subscribe to Arcler Desk?

You can simply subscribe to us from any corner of the globe through our company’s website i.e., www.arclerdesk.com. Just go through the ‘Contact Us’ section, available on the website and fill up the required details to get instant solutions for your problems.

10.You offer support for which Norton products?

Here you can easily avail our support for all the Norton security suites such as Norton Internet Security, Norton 360, Norton 2012, etc. in worthwhile way.

11.How can I receive HP driver updates?

Our tech experts can easily guide you to download latest HP driver updates from the internet.

12.How do I get HP manuals?

You can avail HP manuals on just making a call to us. we will provide you manuals for all Digital Devices at an utmost ease.

13.What kinds of patches are available for HP software?

Our esteemed customers can access HP Software patches after they enter a valid Service Agreement ID (SAID) into the Software Support Online (SSO) portal of our website. We allow you to download the appropriate access to the latest as well as previous patches.

14.What are the procedures to get HP Software license password?

Obtain license password related to products through following some simple steps. You can easily get your HP product license keys through our Web site portal or E-mail or phone request.

15.How can I receive newest status on a Change Request (CR) which I have submitted to HP?

The status for a Change Request (CR) is simply manageable through our Software Support Online web pages. You can easily search for CRs by HP Software product name and version, keyword or CR number and register to get positive e-mail notification of patches or specific CRs for your selected Digital Devices.

16.How the Change Request differs from an Enhancement Request for HP?

A change request (CR) reflects a hint of a known problem (defect) whereas enhancement request gives a sign of additional product functionality. CRs can be delivered by several groups to manage the development cycle of the software product assortment.

17.How can I receive information from your side regarding my submitted change request?

Through just registering on our website you will get proactive e-mail notification of change request for your selected Digital Devices.

18.How can I download the License management guides for HP Software operations and transaction analyzer?

Easily download the License management guides for HP Software operations and transaction analyzer through the mere support of our customer support experts. We will provide you a suitable link to download this license management guides.

19.How can I get information about access levels for HP Software Support Online?

Registering for an HP Passport ID, Access Software support online and HP Passport related terminologies are basically the three access levels for HP software support. You can easily get your required requirement from our dedicated support team members.

20.What kind of support you provide me for my Dell devices?

We proffer all kinds of support for your valuable Dell devices.

21.What is the “Getting Started" Assistance support?

It is basically an introduction about your Dell devices.

22.How does your Dell Support Service help me to resolve my issues?

Our Dell Support service can effectively fix your technical issues on just a call or via chat live options.

23.How can I contact you for availing Technical Support?

In case of need, you can easily contact us on just making a call at 1-877-225-6820. However you can also avail the medium of chat live feature to get connected with us.

24.How your Technical Support Works?

Our Technical support team is totally dedicated to serve you well in a cost-effective way. We never compromise with client’s satisfaction and offer best resolutions for your technical faults.

25.What is your working methodology after I contact your experts regarding Dell devices?

Our proactive and diligent teams of technicians are always ready to serve you in case of any assistance.

26.What do I need to communicate with your Technicians to solve my Dell laptop issues?

Simply you have to make a call or get connected with chat live feature to communicate with our experienced technocrats.

27.How can I know about the warranty period of my Dell devices?

Just subscribe to our support center and we will instantly assist you for your Dell device’s warranty period concerns.

28.Where can I find details of Apple Warranty and support services?

On just making a call at our customer support center you can get the details about your apple warranty period and offering support facilities.

29.What is encompassed in the complimentary coverage of your Apple Support services?

A complimentary telephone technical support and online assistance are provided 24x7 for your valuable Mac, iPad, iPhone, iPod, Apple display or Apple TV devices.

30.How can I know about the details of Apple Care Protection Plan?

We will offer you required details for The Apple Care Protection Plan. It is basically an integrated service and support plan which is truly backed by Apple and outspreads the complimentary coverage on your Apple devices.

31.Can I get 24 x 7 support for the Apple Care Protection Plan?

Definitely, yes! You can get proper support for the Apple Care Protection Plan anytime.

32.What kinds of Apple products are truly eligible for the Care Protection Plan?

Products like Apple displays, iPad, iPhone, iPod, Apple TV, and Mac computers (iMac, Mac mini, Mac Pro, MacBook, MacBook Air and MacBook Pro are truly eligible to avail the benefit of the care protection plan.

33.How can I purchase the Apple Care Protection Plan for my Apple laptop?

It is easily available at various Apple online stores, Apple retail stores and many Apple authorized resellers including many wireless service providers. We recommends you to purchase the AppleCare Protection Plan in your own country, because the AppleCare Protection Plan has some terms and conditions particular to client’s country in which the plan is offered.

34.What service facilities you provide for my Apple devices?

We provide relevant services in the terms of carry-in service, customer drop-off, direct mail-in service, onsite service as well as offline support.

35.How does your remote assistance feature work for getting Apple tech support?

In case of remote assistance option we take the client’s end under our control and access their systems remotely to understand accurate problems through which our clients are struggling.

36.Do I need to subscribe your support center for availing the benefit of AppleCare Protection Plan?

Surely, yes! You need to subscribe with us to avail the benefit of Apple care protection Plan.

37.How do I register my AppleCare Protection Plan through your support?

You can simply register your AppleCare Protection Plan on just making a telephonic call to our support team members.

38.What are included in Digital Support Services?

Assistance support for Digital Devices, Dell devices, Printers, Norton antivirus suite, AOL mail service provider, etc. are included under the portfolios of our Digital Support Services.

39.Is Digital support service available internationally?

Yes, it is available online 24x7 globally.

40.Your Digital Support technicians are certified with Microsoft or not?

Yes, they are truly certified with Microsoft and having long years of experience in their own roles and responsibilities.

41.Is antivirus solution come under digital support services?

Yes, it comes under the set of digital support assistance.

42.Can I avail your digital support services online?

Surely, you can avail the advantage of our Digital support services 24x7 online.

43.Do you proffer your tech services 24x7?

Yes, our extensive ranges of technical support services are easily available anytime.

44.Are your technocrats capable enough to fix my PC errors instantly?

Definitely, they hold expertise in fixing all kinds of PC faults in an effective way.

45.Can I get your digital services online in a cost-effective way?

Yes, you can avail our digital services online in very reasonable budget constraints.

46.Do you retrieve the forgotten password of my email account?

Here, we can easily retrieve the forgotten password of your email account instantly.

47.How do I change my AOL email password?

Through simply getting our assistance you can easily change your AOL password.

48.How do I set up proper configuration on MSN mail?

With the effective guidance of our tech experts you can configure your MSN mail at an utmost ease.

49.How do I configure Windows Mail?

Configuring your mail on your desktop is as easy as getting our support.

50.How can I add extra security to my 3rd party email client?

Follow some extra security tips offered by Arcler Desk and give protection to 3rd party email client.

51.How can I create a new email account on Hotmail?

You need to register on Hotmail by providing some required details on the website page. Once you submit your application, your Hotmail account will become active for you.

52.How do I generate a yahoo email alias?

Just follow some Yahoo guidelines and you will generate a alias of your yahoo email account.

53.How long will message will be stored in my IMAP/Webmail "Deleted Items" portfolio?

It truly depends upon the IMAP/Webmail service providers.

54.What is Outlook?

Outlook is an integrated mail application which is developed by Microsoft.

55.How can I get 24x7 Assistance for network setup?

Simply get our 24x 7 assistance in terms of network configuration by just making a call at 1-877-225-6820 or availing chat live facility.

56.How do you deliver solution for file and printer sharing Support on a network?

We deliver outstanding solution for file and printer sharing Support in a best possible way.

57.Can you configure home network or office setup easily?

Definitely, yes! We can easily configure your home network or office setup.

58.Can you Setup a wireless printer in a defined network?

We can easily setup your wireless printer in any network.

59.How can I recover forget password of Skype account?

Our experts will guide you to recover your forgotten password of Skype account.

60.How can I configure Skype on my iPhone?

Download Skype from your Application suite and install it effectively on your iPhone. Just go through the setting tab and configure your Skype account as you wish.

61.Do you resolve Java errors occurred on my browser?

Yes! We can fix Java errors of any browser.

62.Can you provide effective resolution on my Netgear router configuration?

Sure, we are capable enough to deliver matchless solutions for your Netgear router configuration.

63.Do you deliver general troubleshooting solutions for my internet browser?

Yes, we offer best troubleshooting ideas for all kinds of Internet Browsers.

64.How can I download Intel Graphics Drivers for the Microsoft Windows 7 operating system?

You can easily get the original driver from your computer manufacturer and install an Intel generic driver to your system. If you are facing hurdles in installing standard drivers then make a call to our customer support executives to find accurate solutions.

65.Which Intel graphics products support Windows 7 operating system?

Following are the list of some Intel® Processor Graphics and integrated graphics which support Windows 7 operating system (OS): 4th Generation Intel® Core™ Processors with Intel® Iris™ Pro Graphics 5200 4th Generation Intel® Core™ Processors with Intel® Iris™ Graphics 5100 4th Generation Intel® Core™ Processors with Intel® HD Graphics 5000 4th Generation Intel® Core™ Processors with Intel® HD Graphics 4600 4th Generation Intel® Core™ Processors with Intel® HD Graphics 4400 4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500 2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000 Intel® Core™ Processors with Intel® HD Graphics Intel® Celeron® Processors with Intel® HD Graphics (see Note below) Intel® Pentium® Processors with Intel® HD Graphics (see Note below) Mobile Intel® 4 Series Express Chipset Family Mobile Intel® 965 Express Chipset Family Mobile Intel® 945 Express Chipset Family Intel® G41/G43/G45/Q43/Q45 Express Chipsets Intel® G31/G33/G35/Q33/Q35 Express Chipsets Intel® G965/Q963/Q965 Express Chipset Intel® 946G/GV/GZ Express Chipsets Intel® 945G/GC/GT/GV Express Chipsets

66.How can I update my older version of OS to latest Windows 8.1?

If you have already Windows 8 PC then you can easily update to Windows 8.1 by the Windows Store at free of cost. However if are working on Windows 7 system then you have to buy and download Windows 8.1 through using Windows 8.1 Upgrade Assistant option. If your PC is running on the support of Windows Vista or Windows XP OS then you need to perform a clean installation with a Windows 8.1 DVD.

67.What are the basic requirements for Windows 8.1?

Following are the main system requirements: 1. 1 gigahertz (GHz) or faster Processor 2. 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) RAM 3. 16 GB (32-bit) or 20 GB (64-bit) Free hard drive space 4. Microsoft DirectX 9 Graphics card with WDDM driver

68.Can I keep my files, settings and applications while installation?

You can’t keep your apps, Windows settings, or personal files at the time of installing Windows 8.1 from media like ISO, DVD or USB flash drive.

69.Can I restore my old operating system?

If your PC is running on the platform of Windows 8 then you might be able to restore it back by refreshing your PC. Your personal files will not be affected during the whole process but applications need to be reinstalled. If you are working on the OS like Windows 7, Windows Vista, or Windows XP, then you need to reinstall your previous version of Windows operating systems by using the recovery or different installation media.

70.How Can I update my PC from a 32-bit Windows to a 64-bit version of Windows 8.1?

Get 64-bit capable processor (CPU) and if your system or PC is currently running a 32-bit version of Windows, then need to install a 64-bit version of Windows 8.1. You will not be able to keep any files, settings, or applications at the time of update installation.

71.How do I know if my product is properly repaired?

Our one of the representatives will let you know about it and you can contact us on toll free number offered at the time of placing your product at the service centre.

72.How can I check the status of repair?

One can get in touch with us by calling our toll free number or e-mail to get modern information about the status of repair.

73.How much time it will it take to repair my product?

Subject to problems in repair and your support of the initial estimate, if the mandatory part/s is/are offered, your product will be fixed days.

74.How can I solve Set-up and installation related problems?

You can simply go through its manual or can log in to its website online for more information.

75.My Compaq laptop’s screen gets turn into blue, can you solve this?

Yes, we almost fix all your Sony laptop, desktop and notebook issues varying from blue screen errors to Windows connection and much more.

76.Currently, my laptop is suffering from virus, please suggest me something?

You need to remove virus and malware from your Compaq system to ensure smooth running and better productivity.

77.My laptop is not showing printed command?

We rectify all Compaq printer problems that include connection, spooling and other printing issues.

78.My pictures and videos are not getting saved in D Drive?

We help you in troubleshooting almost all the problems related to Compaq storage devices.

79.“Start hardware split screen” option is not indicating while right-clicking menu of Lenovo Split screen icon?

May be graphics are not intended with split-screen function, so the menu on the split screen doesn’t display this option.

80.“Start Custom SplitScreen” menu cannot be used I my laptop. Please help me?

“Start Custom SplitScreen” menu can be used only after configuring “Custom SplitScreen” function setting.

81.System reminds failed action when its starts using 4:3 SplitScreen.

If the width of monitor is set above 1366 pixels only then, 4:3 SplitScreen can be used.

82.I am facing problem in saving my music videos and pictures in D Drive?

No an issue, we troubleshoot almost all the problems related to Sony storage devices.

83.Is SplitScreen function cannot apply while screen is in 4:3 SplitScreen and Custom SplitScreen?

Well, SplitScreen function cannot apply to this program windows of anti-virus software or program windows because they usually run as Administrator.

84.Laptop’s screen gets turn into blue, please suggest some help?

Yes, we almost fix all your Lenovo laptop, desktop and notebook issues varying from blue screen errors to Windows connection and much more.

85.Lock Window” option is not showing in some windows.

Some windows have no system menu and that’s the reason they don’t show “Lock Window” option.

86.Why my laptop is not showing printed command whenever I used to get print out?

May be, your laptop needs to get updated as we rectify all lenovo printer problems that include installation, spooling and other printing issues.

87.How can I register my Toshiba laptop?

You can register online at our web portal and get more information about it by calling us.

88.Explain the Limited Onsite Warranty program?

Limited Onsite Warranty program provides onsite maintenance and services for particular Toshiba laptop models.

89.What sort of complaints is covered under this program?

Only hardware failure calls are supported under this onsite service program.

90.Is this onsite support free?

Yes, once the Toshiba laptop is purchased and registered, all hardware failure calls cleared within the scope of Onsite service warranty.

91.Will Toshiba laptop support my software, data and peripherals?

Configuring or troubleshooting of Toshiba Laptop is supported through our own Call Centre. We provide all kind of services related to your laptop.

92.I have a question related to the CD-ROM, Hard Disk Drive that was configured in my new Toshiba Computer. Can you please help me?

All questions regarding CD-ROMs or Hard Drives installed in Toshiba computers are solved by our Computer Systems Division Technical Support Department.

93.I have a Toshiba Portable Computer but I am not able to find small parts and accessories for it? Please help me

Toshiba Storage Device Division (SDD) usually does not support Portable Computers or their accessories.

94.How long will it take to repair my product?

Subject to problems in repair and your support of the initial estimate, if the mandatory part/s is/are offered, your product will be fixed days.

95.How can I check the status of repair?

You can get in touch with us by calling our toll free number or mail us to get latest information about the status of repair.

96.How do I know if my product is repaired?

Our one of the representatives will call you on toll free number offered at the time of placing your product at the service centre.

97.How can I solve Set-up and installation related problems?

You can simply go through its manual or can log in to its website online for more information.

98.My laptop’s screen gets turn into blue, can you solve this?

Yes, we almost fix all your Sony laptop, desktop and notebook issues varying from blue screen errors to Windows connection and much more.

99.Currently, my laptop is suffering from virus, please suggest me something?

You need to remove virus and malware from your Sony system to ensure smooth running and better productivity.

100.My laptop is not showing printed command?

We rectify all Sony printer problems that include installation, spooling and other printing issues.

101.My pictures and videos are not getting saved in D Drive?

We troubleshoot almost all the problems related to Sony storage devices.
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Disclaimer : “Arcler Desk” is a sovereign service provider and is not associated with any other brands. “Arcler Desk” is a leading Website Design & an independent technical support service for consumers and small businesses. The brand names mentioned and used in the site belong to their respective owners and we claim no rights over them. Brand names, trademarks, logos, company names used in the site are for representation purposes only. For more information about “Arcler Desk” and its services please contact at our toll free number +1-888-899-4625 or drop us your queries at support@arclerdesk.com Please note that this service may also be available for free of cost on official website of Respective brand.

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